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Privacy Policy

Last updated: 9 July 2026

1. Data Controller

This website is operated by Villa Castel del Monte.

If you have any questions regarding the processing of your personal data, you may contact us using the details provided on the Contact page of this website.

2. Personal Data We Collect

When you browse our website or use our services, we may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Information relating to your booking or accommodation request
  • Any information you voluntarily provide through our contact forms
  • Technical browsing data, such as IP address, browser type, device information and pages visited

3. Purpose of Data Processing

Your personal data is processed solely for the following purposes:

  • Responding to enquiries submitted through the website;
  • Managing booking requests and accommodation enquiries;
  • Providing customer support;
  • Complying with legal obligations;
  • Ensuring the security and proper functioning of the website.

4. Legal Basis for Processing

Your personal data is processed on the basis of:

  • Your consent;
  • The performance of pre-contractual measures requested by you;
  • Compliance with legal obligations;
  • Our legitimate interest in managing and securing the website.

5. How We Process Your Data

Your personal data is processed using appropriate technical and organisational measures designed to protect it against unauthorised access, loss, misuse or disclosure.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and in accordance with applicable legal requirements.

Data relating to booking requests may also be retained for administrative, accounting and legal purposes where required.

7. Disclosure of Personal Data

Your personal data may be shared only where necessary with trusted third parties involved in providing our services, including:

  • Website hosting providers;
  • IT service providers;
  • Booking management services;
  • Administrative and accounting advisers;
  • Public authorities where required by law.

Your personal data will never be sold or disclosed for commercial purposes.

8. Third-Party Services

Our website may make use of third-party services, including:

  • Google Maps;
  • Website analytics services (where enabled);
  • Booking management services;
  • Anti-spam services;
  • Social media links.

These services are governed by their own privacy policies.

9. Cookies

This website uses cookies that are necessary for its proper operation and, where applicable, statistical or third-party cookies subject to your consent.

For further information, please refer to our Cookie Policy.

10. Your Rights

Under the UK GDPR and the EU General Data Protection Regulation (GDPR), where applicable, you may have the right to:

  • Access your personal data;
  • Request the correction of inaccurate data;
  • Request the deletion of your personal data;
  • Request the restriction of processing;
  • Object to the processing of your data where permitted by law;
  • Request the portability of your personal data;
  • Withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details provided on the Contact page.

11. Changes to this Privacy Policy

Villa Castel del Monte reserves the right to update this Privacy Policy at any time.

Any changes will be published on this page together with the date of the latest revision.